Craftopia is an online clothing store. We at Craftopia create products that are unique and produce them only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, colour, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Craftopia offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit Issue” form and provide a clear photo showing the issue.

To speed up the resolution of the issue, please ensure that you provide the necessary photo or video evidence when contacting us.

Issue	Required evidence
An issue with the quality of the print	A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
An issue with the print placement (distance from collar, off-center, etc.)	A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5″ for print placement.
Print in the wrong area	A clear photo of the product you received, folded in a way that clearly displays both sides.
Wrong product	A photo of the product that was received, with the size tag clearly visible as well.
An issue with the product (incorrect size, brand, quality)	A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
A product sizing issue (manufacturer’s defect)	A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.The tolerance is +/- 1” for adult garments and  +/- 0.5” for baby clothing.
An issue with an electronic device (manufacturer’s defect)	A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
Delivery-related product damage	A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
Reprinted item has the same issue as the original item	A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Craftopia will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or colour. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Need help?

Contact us at contact@craftopiastudioco.com for questions related to refunds and returns.